This policy explains the cancellation and refund rules for Cyted subscriptions purchased through the Cyted checkout or Polar.
Trials
Starter, Growth, and Scale currently include a seven-day trial with no credit card required to begin. The Agency plan currently has no trial. Trial availability, duration, and eligibility may be shown at signup or checkout and may change for future purchases.
Cancellation
You may cancel at any time through the billing portal or by contacting support@cyted.app. Unless required otherwise by law or stated at checkout, cancellation stops the next renewal and your paid access continues through the end of the current billing period.
Refund policy
Subscription fees are generally non-refundable, including unused time, unused quotas, unused seats, and the unused portion of an annual billing period. We do not provide automatic prorated refunds after cancellation.
Exceptions
We may issue a refund or credit for a duplicate charge, billing error, unauthorized transaction, or material service issue at our reasonable discretion. Nothing in this policy limits a refund or remedy that cannot legally be excluded. Contact support@cyted.app promptly with the account email, transaction date, and relevant billing details.
Plan and seat changes
Plan, billing-cycle, and Agency seat changes may be applied immediately. The billing provider may calculate prorated charges or credits for those changes. Any provider-generated invoice or checkout disclosure controls if it differs from this general description.
Contact
For billing questions, cancellation help, or a refund request, email support@cyted.app. We may verify account ownership before discussing billing information.